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Return Policy

Delivery T&C

  • All of below conditions only suitablewith Hong Kong district. For overseas like Taiwan/Macau/China/Foreign, pleasecontact us through tel: 3709 2679 or email: admin@artyou.com.hk. We willcalculate the postage depends on your district.
  • We provide delivery: For any orders underHKD$300, it would be pay on delivery. If the subtotal of your order is overHKD$300, a Free delivery service will be provided.
  • If order amount per each single delivery address is below HK$300, an extra delivery fee will be charged. Please pay the delivery fee by cash upon delivery.
  • Free local business area/residential area/S.F. Stores delivery service will be provided upon purchase over HK$300.
  • Our non-business days: All General holidays in 2018 and Saturday&Sunday.
  • Our store will protect your personal information in accordance with the relevant provisions of the Personal Data(Privacy) Ordinance.
  • In case of any dispute, ARTYOU HK will retain the right of final decision without prior notice.
  • Color shown may be slightly different than actual products due to computer monitors settings.
  • In a situation where there are limitations, price, promotion offers and other marketing campaigns on the online store may vary from retail stores, the terms and offers are only applicable to ARTYOU online store.
  • Our refund policy gives customers a better shopping experience. From the day you receive your item, our return policy is valid for 3 days. Item(s) purchased in our store may be returned and/or exchanged by courier delivery. Please call at 3709 2679 or email toadmin@artyou.com.hk before you deliver the goods. 
  • Below situations are not acceptable in our refund policy:
1. Opened/used products
2. Without original and unopened packaging
3. Products with "non-returned" remark
4. Free Gifts/ Accessories/ Samples
5. Without the corresponding original order confirmation, delivery note
We will check before return/exchange, the original delivery charge and the cost of return are borne by customers. Customers must return with all free gifts/accessories/samples.